22.03.2023

How to automate digital claims handling with VIEWAPP?

Financial, insurance services companies have long turned towards using the latest technology to digitise their processes, and many of them are successfully using digital services, gaining more loyalty from their customers and improving their efficiency, including in revenue generation.

As you know, in the next 3 years insurers will not only be forced to look at digital services voluntarily, but also to enforce them: from January 1, 2025 they are planning to start a mandatory digital remote settlement of losses on motor vehicle liability insurance.

And if such a large-scale project is to be launched for mandatory car insurance, why not also do it in parallel for hull insurance? It looks absolutely logical not only in terms of synergistic processes but also in terms of common sense, when the insurer has a full range and full cycle of electronic services, from selling the policy online to settling damages online for any type of motor insurance. So the introduction of compulsory digital claims handling in mandatory car insurance is a great excuse to put a similar process in place for hull insurance and immediately join the ranks of those who provide a modern digital service, and this certainly increases the competitive advantage.

There are a number of options for an insurance company to make the transition to digital:

- Developing and releasing its own solution;

- Implementing an off-the-shelf solution that has already proven successful in practice;

- The intermediate option of integrating their own and an off-the-shelf solution.

In-house development is extremely costly for insurers and takes an extremely long time, with corruption sometimes playing an important role, stretching the process for years. And there is no guarantee that the result will be satisfactory and will not be inferior to other solutions used by competing companies.

The essence of any car damage settlement is to go through several stages with the client:

- Filing and accepting an application for an insurance event;

- Submission and inspection of the damaged property and documentation;

- Notification of the outcome of the client's claim;

- Agreement on how the settlement will be carried out - referral for repair or other option;

- Passing the settlement stage itself, either with repairs or money;

- The final stage in which the insurer has provided the service and the client has received it.

Regarding VIEWAPP's role in this matter, an off-the-shelf digital inspection platform with automatic loss recognition, which is what VIEWAPP is, provides the basis for automating the electronic processes involved in the settlement of insurance claims. VIEWAPP as an all-in-one constructor makes it possible to implement virtually any scenario where it is possible to provide the insurer, under its regulation, with photo and video material for expert analysis of damage to the vehicle with the production of digital documents signed by the parties. In doing so, VIEWAPP can be used either in its pure form or integrated with already developed products, seamlessly embedding digital inspection technology within already established processes.

At the moment VIEWAPP has built up such a volume of digital inspections for insurance admissions, damage assessment, control and monitoring, valuation and other purposes that it enables the automation of claims handling processes in autos with a minimum of effort. This is facilitated by an in-depth knowledge of the specifics of insurance companies.

In addition there is the fact that some of the biggest players in the insurance market have already signed up to VIEWAPP's digital platform and they are setting the trend for all others. VIEWAPP is a clear benefit for the market as a whole in the standardisation of services with proven quality and security.