30.11.2020

Simplified Ice Rain Claims Settlement Procedure with ViewApp Technology

"SberOsmotr, a branded application based on ViewApp, is used by Sberbank Insurance for its simplified damage settlement system in Primorye.

Rains with snow in the Primorsky Krai over the course of two days proved to be powerful icing of wires and trees, and caused numerous communal accidents. Such abnormal weather has not been recorded for more than 30 years. Compensation claims have already started to be submitted to Sberbank Insurance.

The ongoing pandemic has had a negative impact on all aspects of life, forcing people to be self-insulated and to minimize contacts. At the same time, it is necessary to somehow carry out the usual actions. Previously, in the pre-digital era, in an insurance event, it was necessary to carry out a face-to-face examination of the affected object. In other words, the insurant had to set and arrange time for a meeting with a specialist. The specialist was not always able to leave within a short period of time, and the object may be in remote and inaccessible areas, i.e. it is very expensive to get there and so on.

The digital era was marked by the introduction of tools for almost complete digitisation of insurance processes, one of which is the loss settlement stage.

The "SberOsmotr" application allows remote inspection of damage and application for insurance compensation. Every application for damaged housing is considered as a priority. And the use of the SberOsmotr", based on ViewApp technology, a remote, contactless damage survey application, allows damage assessment and calculation of payments within a minimum period of time.

The application has a user-friendly interface and numerous hints will help to ensure that the inspection is not made with mistakes. The inspection will take no more than 10 minutes and all photo and video materials will be immediately (if there is an internet connection) sent to specialists for further assessment and calculation.