01.02.2021

ViewApp: dealing with objections

The distribution of ViewApp to insurance, banking, leasing and other entities has elicited a great deal of response from users, who focus the developers' attention on the application's performance bottlenecks and the business processes of the organisations that implement the innovation.

The issue of automating remote business processes is not an easy one - in the process of operation all the controversial points are honed and user preferences are revealed. Sometimes it is the process service system itself that requires some fine-tuning, and the correlation of the application's operation with the work of the company itself brings unexpected positive results.

During the introduction of the ViewApp technology, the business processes of the investor company are optimized because in the end, the way the examination process and its final results are defined by the end user himself. He has to be comfortable, which means that those things that are disruptive have to be eliminated.

User feedback reveals the discomfort that the actual client experiences with the inspection, and much of it is dissatisfaction with the very process in which the inspection is involved. Appendix of additional materials according to the company's regulations causes sincere bewilderment of the users, but sometimes it is justified. For example, many clients of insurers want to attach photos and videos of the accident itself when they do a home inspection after a flood, but they do not take into account the fact that these materials can be tampered with.

ViewApp, as a fraud-proof app, provides for the additional attachment of such materials as a means of authenticating the information, but it should be understood that these are only auxiliary files for completeness of information. Of course, the user is obliged to have the right to attach any proof of validity and this is fully implemented in the ViewApp technology.

The point of the ViewApp is to enable any company to perform inspections with the highest degree of authenticity and to save resources on the process. This means that the ViewApp team will do its best to perform this task with all users and customer companies in mind.